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Privacy policy

  1. IDENTIFICATION
    • Identity: SUNWAY S.L. (hereinafter GRUPO SUNWAY ")
    • NIF: B-08370827
    • Address: Paseo de Vilanova nº64, 08870 Sitges, Barcelona
    • Delegate of Data Protection (DPO): you can contact our DPO through the following means:
      • Email: contabilidad@sunway.es
      • Address: Paseo de Vilanova nº64, 08870 Sitges, Barcelona
      • Indicating in the reference "Delegate of Data Protection".
  2. INFORMATION AND CONSENT.

    By accepting this Privacy Policy, the user is informed and gives their free, informed, specific and unambiguous consent so that the personal data provided through the web page located at the URL {* URL *} (hereinafter, the "Website" ) will be treated by SUNWAY GROUP , as well as the data derived from its navigation and those other data it may provide in the future to GRUPO SUNWAY , in a clear and simple way, to facilitate your understanding, determining freely and voluntarily if you wish to provide your personal data to GRUPO SUNWAY.

  3. OBLIGATORY OF FACILITATING THE DATA.

    The data requested in the forms of the Website are general, mandatory (unless in the required field specified otherwise) to meet the stated purposes. Therefore, if they are not provided or are not provided correctly, they can not be addressed, without prejudice to the fact that they can freely view the content of the Website.

  4. WITH WHAT PURPOSE WILL GRUPO SUNWAY DEAL WITH THE USER?

    The personal data provided through the Website will be treated by GRUPO SUNWAY according to the following purposes:

    1. Data provided for making reservations, both through the Website and contact center (call center, email or chat) for individual reservations or groups and rooms :
      • Manage the making of reservations requested by the user
      • Sending the confirmation or documentation of the reservation made
      • In the case of giving consent for this, the sending of commercial communications by GRUPO SUNWAY
      • Carry out analyzes on the use of the Website and check the preferences and behavior of users.
    2. Information provided to register as a registered user in SUNWAY GROUP :
      • Manage your request for registration or withdrawal within the modality chosen by the user.
      • Verify that the user meets the requirements to register within the selected modality, provided that GRUPO SUNWAY considers it convenient.
      • Processing and response to possible requests for information made by the user.
      • Search for promotions that fit the needs that the user selects.
      • For the sending of customized commercial communications by GRUPO SUNWAY .
      • Carry out analyzes on the use of the Website and check the preferences and behavior of users.
    3. Data provided for publications in the Blogs owned by SUNWAY GROUP :
      • Manage the publication of your comments on the Website.
      • Manage the subscription and / or download the blog Newsletter at the request of the user
      • Carry out analyzes on the use of the Website and check the preferences and behavior of users.
      • In the event that this is necessary, carry out a control of the content of the comments of the users and, where appropriate, eliminate those whose content does not conform to the conditions applicable to this Website at the discretion of GRUPO SUNWAY .
    4. Data provided for the modification and cancellation of reservations :
      • Manage requests for modification or cancellation of your reservation requested by the user to GRUPO SUNWAY .
      • Send the reply to the request made to GRUPO SUNWAY .
      • Carry out analyzes on the use of the Website and check the preferences and behavior of users.
    5. Data provided for sending Newsletter :
      • Manage subscription and / or withdrawal of the Newsletter, made through the channel provided on the GRUPO SUNWAY website
    6. Data provided in the contact forms and web page :
      • Manage contact requests and user information through the channels provided for it on the websites of GRUPO SUNWAY .
      • Management of the proposed request
      • Carry out analyzes on the use of the Website and check the preferences and behavior of the users.
  5. WHAT USER DATA WILL TRY SUNWAY GROUP ?

    SUNWAY GROUP will deal with the following categories of user data:

    1. Data provided for making reservations, both through the Website and through contact center (call center, email or chat) for individual or group bookings and rooms :
      • Identification data: name, surname, nationality.
      • Contact information: email address, phone number.
      • Transaction data of goods and services in SUNWAY GROUP : Products and services acquired or shown on interest
      • Stay preferences.
      • Economic, financial and insurance data.
      • Other information: data provided by the interested parties themselves in the open fields or through the call made
    2. Information provided to register as a registered user in SUNWAY GROUP :
      • Identification data: name , ape llidos, address and nationality
      • Contact information: email address, telephone number.
      • Codes or identification keys of user and / or owner.
      • Details of employment detail: profession, sector.
    3. Data provided for the modification and cancellation of reservations :
      • Identification data: name, surname, address, nationality.
      • Contact information: email address electronic, telephone number.
      • Transaction data for goods and services
      • Economic, financial and insurance data.
      • Other information: data provided by the parties themselves interested in the open fields of the forms provided on the Website or in the attached documents.
    4. Data provided for the Newsletter delivery :
      • Identification data: name, surname, address, nationality.
      • Contact information: country of residence, email address.
      • Personal characteristics data language.
    5. Pro data parked in the contact forms :
      • Identification data: name, surname, address, nationality.
      • Contact information: email address, number of telephone.
      • Transaction data for goods and services
      • Other information: data provided by the interested parties in the open fields of the forms provided on the Website or in the attached documents.

      In the event that the user provides data of third parties, he / she declares to have the consent of the same and undertakes to transfer the information contained in the Privacy Policy, exempting GRUPO SUNWAY of any responsibility in this regard. However, GRUPO SUNWAY will be able to carry out the periodic verifications to verify this fact, adopting the due diligence measures that correspond, according to the data protection regulations.

  6. WHAT IS THE LEGITIMATION OF THE TREATMENT OF USER DATA?

    The legitimacy of the processing of your personal data will be the following:

    1. For making reservations, both through the Website and contact center (call center, email or chat) for individual or group reservations and rooms : the execution of the contract between the parties. For the execution of analyzes on the use of the website, the legitimate interest of SUNWAY GROUP
    2. For the management of registration as a registered user : consent requested and, in the event of verification of compliance with the conditions by the user, as well as for the execution of analyzes on the use of the website, the legitimate interest of GRUPO SUNWAY . However, if you withdraw your consent, this will not affect the legality of the previous treatments.
    3. For the management and publication of comments or publications sent by users in the Blogs ownership of GRUPO SUNWAY : in the consentimie provided by the user and, in the cases of execution of analysis of the Website, check the preferences and behaviors of users, as well as control the content of the comments, legitimate interest of GRUPO SUNWAY . If you withdraw your consent to the treatment of publication of the comments, it will be deleted by GRUPO SUNWAY of the Website.
    4. For the modification and / or cancellation of your reservation in the execution of the contract between the parties. For the execution of analyzes on the use of the web, the legitimate interest of GRUPO SUNWAY .
    5. For the Newsletter delivery : in the consent given by the user.
    6. For sending the contact forms and website in the consent given by the user. For the execution of analyzes on the use of the web, the legitimate interest of GRUPO SUNWAY .

    The consents obtained for the mentioned purposes are independent so that the user may revoke only one of them not affecting the others.
    To revoke this consent, the User may contact GRUPO SUNWAY through the following channels: contabilidad@sunway.es

  7. WITH WHAT RECIPIENTS WILL THE USER'S DATA BE SHARED?

    The user data may be communicated to:

    1. Data provided for making reservations, both through the Website and contact center (call center, email or chat ) for individual or group and room bookings :
      • Companies that are integrated or adhered to the SUNWAY GROUP , all dedicated to the hotel sector, will need to have access to their data for the provision correct of the selected services.
    2. Information provided to register as a registered user in SUNWAY GROUP :
      • Companies of the group to which GRUPO SUNWAY belongs, only for internal administrative purposes and / or for the purposes previously indicated.
    3. Information provided for publications in Blogs owned by SUNWAY GROUP :
      • The data provided by The user will be published on the Website, so they will be accessible by anyone who accesses it.
    4. Data provided for the modification and cancellation of reservations :
      • Companies integrated or adhering to the SUNWAY GROUP strong>, all dedicated to the hotel sector, will need to have access to their data for the correct provision of the selected services. In the same way, your data will be communicated to those entities that own the hotels, in order that they know the conditions of your stay (price, dates, services included, with the sole purpose of being able to provide the services correctly.
    5. Data provided for the Newsletter delivery , will not be communicated with third parties.
    6. Data provided in forms contact and website :
      • Companies of the group to which GRUPO SUNWAY belongs, only for internal administrative purposes and / or for the purposes indicated above.
  8. CONSERVATION OF DATA

    Your data will be kept during the following periods:

    1. Data provided for making reservations, both through the Website and contact center (call center, email or chat) for individual or group bookings and rooms : they will be kept during the contractual relationship and, once it is finalized, during the period of limitation of the legal actions that may derive from it.
    2. Data provided for Register as registered user in SUNWAY GROUP : as long as the user does not revoke the consent given. However, if you withdraw your consent, this will not affect the legality of the previous treatments.
    3. Data provided for the modification and cancellation of reservations : will be kept for the contractual relationship and, once the same, during the period of limitation of legal actions that may arise from it.
    4. Data provided for the Newsletter delivery : they will be kept as long as the user does not revoke the consent given to the effect.
    5. Data provided in contact forms and website : will be kept for the time necessary to process and answer to your request and, once it is finished, during the term of prescription of the legal actions derived from the aforementioned request.
  9. RESPONSIBILITY OF THE USER.

    The user:

    • Guarantees that he is over eighteen (18) years of age and that the information he provides to GRUPO SUNWAY is true, accurate, complete and updated . For these purposes, the user is responsible for the truthfulness of all the data communicated and will keep the information provided in a timely manner, in a way that responds to his real situation.
    • Guarantees that he has informed third parties about the to provide your data, if any, of the aspects contained in this document. It also guarantees that you have obtained your authorization to provide your data to GRUPO SUNWAY for the purposes indicated.
    • You will be responsible for false or inaccurate information that you provide through the Website and of the damages, direct or indirect, that this may cause to GRUPO SUNWAY or to third parties
  10. EXERCISE OF RIGHTS.

    The user can send a letter to GRUPO SUNWAY , to the address indicated in the heading of this Policy, or by means of an email to the address contabilidad@sunway.es , attaching a photocopy of your identity document, at any time and free of charge, to:

    • Revoke the consents granted.
    • Obtain confirmation about whether GRUPO SUNWAY is treating personal data concerning the user or not.
    • Accessing your personal data.
    • Correct incorrect or incomplete data.
    • Request the deletion of your personal data when, for some reason, the data is no longer necessary for the purposes for which it was obtained.
    • Obtain from GRUPO SUNWAY the limitation of the data processing when any of the conditions stipulated in the data protection regulations is fulfilled os.
    • Request the portability of the data provided by the User in those cases provided for in the regulations.
    • Contact the DPO of GRUPO SUNWAY through the following address: contabilidad@sunway.es
    • File a complaint regarding the protection of your personal data before the Spanish Agency for Data Protection at the address Calle de Jorge Juan, 6, 28001 Madrid, when the interested party considers that GRUPO SUNWAY has violated the rights that are recognized by the applicable regulations on data protection.
  11. SECURITY MEASURES

    GRUPO SUNWAY will treat the user's data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy. of them, in accordance with the provisions of the implementing regulations, adopting technical measures for this purpose and necessary organizational arrangements that guarantee the security of your data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed.

Last update: November 2018.